1. Do you really have the items on your website in stock?
All items on our website that are not marked "sold-out" ship within 2-3 business days from our warehouse in Brooklyn, NY. or from one of our other warehouses.
Our website is updated to reflect new product inventory.
2. Is there a limit to how many items I can buy?
No there isn't. You can buy as many items as we have in stock. For wholesale orders please contact us.
3. When does my order ship?
All items on our website that are not marked "sold-out" ship within 2-3 business days of order confirmation.
Unless otherwise specified, orders ship via UPS ground. (exceptions can happen based on certain criterias)
The estimated transit time once shipped is calculated at checkout based on distance of your shipping location from our warehouse in Brooklyn, NY.
For example, if you live in the northeast, it will say 1 business day shipping as transit time via UPS ground to points in the northeast is usually 1 business day.
We do not offer expedited shipping options. The shipping transit time you see at checkout refers to the number of days in transit once your order ships, not the number of days from the time you place your order until it delivers to you.
Once orders ship, the transit time varies depending on the delivery address, and ranges from 1-5 business days.
Orders shipping to the northeast will typically deliver in 1-2 business days from ship date. Orders shipping to the West coast will usually deliver 5 business days from ship date. Orders shipping to other points in the US deliver in 2-4 business days.
When an order ships you will receive an email confirmation (with tracking number) or SMS if you provided a cell number at ordering time.
Our platform always sends notifications with updates on order status. However many email servers and services block our emails as SPAM. So please check your spam folder for any notifications (and mark our emails as not spam to be able to receive them in the future).
4. Where can I see if my order has shipped?
When an order ships you will receive an email or SMS confirmation with tracking information which you can use to track the status of your shipment.
You will also receive a notification once your order is out for delivery.
Our platform always sends notifications with updates on order status. However many email servers and services block our emails as SPAM. So please check your spam folder for any notifications (and mark our emails as not spam to be able to receive them in the future).
5. How can I reach support?
We offer support via chat, phone and email.
For phone support, please call 27Brooklyn (272) 766-5596 and select the option for Customer Service.
The contact information is also listed on our Contact Us page.
Our support hours are:
Chat: Monday to Friday 9am to 6pm EST.
Phone: Monday to Friday 9am to 6pm EST.
Email: Monday to Friday 9am to 6pm EST.
5. Why do your Lysol sprays and Clorox cost so much?
The wholesaler has tripled the price of Lysol sprays. We have resisted listing it for $24.90 for 2 months. However, a lady, from Oregon, with a suppressed immune system taught us a lesson. We submitted to vote to our existing customers if we should list these items at those prices or not.
And here is what happened:
https://brooklyn-equipment.com/blogs/news/why-are-your-lysol-and-clorox-products-so-expensive
6. I would like to return my items. Do you accept returns?
Our standard policy is no returns. If you received a damaged or incorrect item, please contact our Customer Support team via email at info@brooklyn-equipment.com or by phone at 27Brooklyn (272) 766-5596 We will replace or refund any damaged or missing items up to 30 days from your original purchase date.
You may return unused/unopened items to us (terms apply, excluding clearance and personal protection supplies) [we may make exceptions so always email to say hello, and ask] within 30 days of the original purchase date. Items that are in new, unused condition and in original packaging will be refunded in full. Customer is responsible for return shipments to our warehouse.
Returned items will be refunded for full product cost. Any applicable shipping fees will not be refunded.
We cannot accept returns for used or opened items.
7. I am a tax exempt organization, how do I place an order with no sales tax charged to me?
Please email us your tax exempt documentation to info@brooklyn-equipment.com with subject line Tax Exempt. A member of our team will contact you to assist you with placing your first order and will ensure your customer information is marked as tax exempt for future orders.
8. Do you accept exchange of isolation gowns?
We will accept an exchange for undamaged items. Please contact us if you would like to make an exchange so our team can assist you.
9. I am looking for an item but I can not find it on your website. What can I do?
Please contact us (see Contact Us page) and we will do our best to source that item for you.
10. Can I come pick up my items in person from your warehouse?
We do not offer order pick ups as a default option, but make exceptions depending on the size of the order and customer circumstances. Please contact our team if you would like more information on picking up an order. You can email us at info@brooklyn-equipment.com or call us at 27Brooklyn (272) 766-5596 and select the option for Customer Service.
